Our policy lasts 30 days, once the 30 days have gone by from the date of your purchase, unfortunately we can't offer you a refund or an exchange.
To be eligible for a return, your coffee pods, or bean and ground coffee must be unused and in the same condition that you received it. The coffee must also be in the original packaging.
There may be certain circumstances where only partial refunds are grants, for example:
- Any of the coffee is not in its original condition, e.g. the pods are damaged, or there are pods that are missing for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once we receive your return, we will inspect the return and send you an email to notify you that we have received it. We will notify you that a refund or exchange is on the way, or we may get in contact with you to obtain more information. If the refund is approved, a refund will be processed automatically to your original method of payment, please allow a number of days for this.
Please ensure that you enter the correct address at the checkout as we are unable to provide a refund for any addresses that are entered incorrectly and therefore your parcel goes missing.
We can only accept exchanges if the item is defective or damaged. If this is the case, please email us at firstname.lastname@example.org and we will advise you on what to do next.
You be will responsible for paying for your own shipping costs for returning your coffee. Shipping costs are non-refundable, if you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.